FAQS
What is the usual delivery time for products?
Our products are delivered within 3-5 business days from the date of placing the order.
When will my order be shipped?
All orders are shipped within 24-48 business hours of purchase excluding national holidays
How do I track my order?
Once the product is dispatched, you will receive the tracking details via email. You can track your order on our website.
Which shipping carrier do you use?
The shipping carrier depends on the serviceability of your PIN code. Products are shipped through Blue Dart, Delhivery, etc.
Do I need to pay customs duty on my order?
No. All products are shipped from our warehouse in India, so you don't have to pay customs duty.
Do you offer Cash on Delivery (COD)?
Yes, we accept COD payments.
Can I cancel my order?
Orders can be canceled within 12 hours of placing the order. Refunds are issued only through store credits. Contact us at EXCHANGETHEKRYP@GMAIL.COM.
I have not received an order confirmation email. What should I do?
Check your spam, junk, and promotions folders. If you still haven't received the confirmation, contact us at EXCHANGETHEKRYP@GMAIL.COM with the following details:
1. Full name under which the order was placed
2. Email address
3. Item(s) purchased
4. Order ID
Ordered the wrong size. Can I change it?
If your order hasn't been dispatched and we have the correct size in stock, we may be able to make changes. Contact us at EXCHANGETHEKRYP@GMAIL.COM. Amendments can only be made if the order has not been dispatched.
My order has an incorrect/missing item. What should I do?
Email EXCHANGETHEKRYP@GMAIL.COMwith your order number and photos of the incorrect/missing item. Make sure the tags are intact. Once confirmed, our team will inform you that your product will be recalled to the warehouse for a quality check, and a new item will be shipped to you.
My order has arrived damaged. What should I do?
Email EXCHANGETHEKRYP@GMAIL.COMwith your order number, videos, and photos showing the defects. Make sure the tags are intact. Once confirmed, our team will inform you that your product will be recalled to the warehouse for a quality check, and a new item will be shipped to you.
Do you allow the return or exchange of streetwear/apparel?
You can visit our return policy page RETURN-POLICY
Will my card details be saved in your database?
The Kryp does not maintain a private database of customer card details. All transactions are processed by our payment service providers Paytm or PayU via a secure gateway.
How do I join the loyalty program?
You can join the program by registering on our LOYALTY-PROGRAM page with your active email ID.
How do I redeem my Kryp Coins?
Register/login to our LOYALTY-PROGRAM page with your email ID. Click on 'Ways to Redeem' to redeem your coins. Once you redeem your Kryp Coins, you will receive a coupon code to use on your next purchase.
What is the value of each Kryp Coin?
For every 50 Kryp Coins, you receive Rs.5.